Crabcake Factory West

Food/drink was good, but the service was not. Would have been nice to have refills, but that’s never happened. I understand it was busy for a little while there, but don’t take your frustrations out on your customers. The complaining you’re short staffed and throwing your hands in the air, amd rolling eyes huffing and puffing completely rude and disrespectful. Tops it off denying to take more than 1cc after you specifically said you could initially when asked….If you don’t like crowds, and can’t handle busy, you’re in the wrong business! I guess the 18% they automatically charge you for a group, you may have not felt the need for good customer service. I will try the one in ocean city in the future, I will not be returning nor do I recommend anyone with more than 4 people going to the west oc location. We had a party of (11) for a birthday celebration. Hopefully better help will be hired in the near future.
In response to the owners reply** first of all unless you know the entire situation please don’t try to talk down on me and make assumptions. I was aware you can’t do the reservations, no biggie the lady I spoke to said she was going to write down info to at least do a heads up, no issue. Another thing I nor anyone else in my party had an attitude with your staff, we got the no splitting checks. Our server specifically said I can take multiple cc, so my friend went back to let her know what was what on check for payment charged, that’s apparently when your server was rude! No I didn’t have the time nor the patience to entertain rude, because as I can see it wouldn’t have gotten very far or any better result based off your reply here. Take accountability and do better, it’s part of business, the good, bad and in between take it as a lesson and improve, simple as that. Have a great day.

Delicious!!! Crab dip, crab pizza, crabcake (absolutely no filler!!!) w/fries, salad, cheeseburger (juicy) was perfect!!! Maria, who was very friendly, attentive & got refills before asked & kept table clean. Thank YOU!!! Be blessed.

Had to get a crab cake before heading back home. The crab cake did not disappoint!! No filler paired with a brisket green beans and coleslaw. Sonny boy had the spare ribs chips and fries. Try the salted cantaloupe martini for a great refreshing martini. Ask for Jacquelyn amazing service and great food. We'll definitely be back.